Changes between Initial Version and Version 1 of Notes/TicketEmails

Timestamp:

01/24/08 14:09:30 (16 years ago)

Author:

VincentMcIntyre

Comment:

--

Notes/TicketEmails

@@ +1 @@
+= Notes/TicketEmails =
+
+== Email traffic from tickets ==
+
+Trac has capabilities for sending email when tickets are created or changed.
+This is been turned on, as of 2008-01-24.
+
+Notes::
+  There is some confusion of nomenclature.[[BR]]
+  [report:17 Components] have an '''owner''', while the ticket form provides an '''Assign To:''' field. The field labelled '''Assign To''' has the logical name {{{owner}}}.[[BR]]
+  When viewing the ticket [report: reports], the column titled "owner" shows the name of the person who to whom the ticket has been assigned.
+
+  The '''reporter''' field does not appear in the form when creating a new ticket. This is because normally ticket creation requires a person to be logged in; so that username is taken to be the 'reporter'. The reporter is shown once the 
+
+  For the ticket emails to arrive, you have to register an email address for your WikiName. To do that, visit [trac:/Settings].
+  There is no easy way to check what email address you currently have registered. Fixing this requires writing a Trac plugin.
+
+
+=== Where the mail gets sent ===
+
+The settings we have adopted set the following behaviour:
+
+||                   || Email To ||
+|| Action            || Owner || Reporter || Updater ||
+|| New ticket opened || Y     || Y        || N/A     ||
+|| Ticket accepted   || Y     || Y        || N ||
+|| Ticket reassigned || Y     || Y        || N ||
+|| Ticket changed*   || Y     || Y        || N ||
+|| Comment on ticket || Y     || Y        || N ||
+|| Ticket closed     || Y     || Y        || N/A     ||
+*Any of the fields are modified, e.g. the ticket is associated with a different component, or the priority changes.
+
+The reporter/updater can fill in an email address the '''Cc''' field on the form, if they want to be added to the list of people getting email about the ticket.
+
+
+=== Things to fix/decide ===
+ * Is all this email just too annoying?
+ * Is it ok to use the normal Miriad mananger's address as the {{{From:}}} and {{{Reply-To:}}} address?
+ * Should we archive the ticket email traffic in a hypermail archive? 
+   (the {{{smtp_always_bcc}}} option would let us do this)
+
+----
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